Terms and Conditions

Information pursuant to § 5 para. 1 of the Austrian E-Commerce Act (ECG) and disclosure pursuant to the Austrian Media Act.

Name or company, media owner, editor and publisher

wekk handels gmbh

Business purpose

Retail of sports and outdoor equipment

Registered address

Altmannsdorfer Strasse 86, 1120 Vienna, Austria

Telephone

+43 50 678 0

Web

www.steinadler.com

Email

[email protected]

VAT identification number

ATU75810829

Commercial register number

FN 533426a

Commercial register court

Commercial Court of Vienna (Handelsgericht Wien)

Shareholders

Ebner Johannes, Kirchmeier Christian, Treffer Stephanie

Authorised representatives

Kirchmeier Christian, Treffer Stephanie

Chamber membership

Vienna Chamber of Commerce (Wirtschaftskammer Wien), Trade Division

Lines of business

Retail of clothing and textiles, retail of sporting goods, distance selling

Trade licence

Handelsgewerbe mit Ausnahme der reglementierten Handelsgewerbe (general trade, excluding regulated trades)

GISA number

33049496

Supervisory authority pursuant to the E-Commerce Act

Magistratisches Bezirksamt des XII. Bezirkes, 1120 Vienna, Altmannsdorfer Strasse 86

Applicable trade regulations and access

Austrian Trade Act (Gewerbeordnung), available at ris.bka.gv.at

This section applies to all contracts we conclude with our customers. If the customer is an entrepreneur within the meaning of the Austrian Commercial Code (UGB) or a legal entity under public law, the provisions of Section C apply in addition and take precedence over the provisions of this section in the event of any conflict.

B.1 Scope

All deliveries, services and offers of wekk handels gmbh („the company“, we, us) are made on the basis of these Terms and Conditions as applicable at the time the contract is concluded. Deviating terms of the customer apply only if we have expressly agreed to them in writing.

These Terms and Conditions can be accessed before your order is placed, can be saved and printed, and will be provided to you on a durable medium together with the order confirmation.

B.2 Contract language

The contents of the contract, all further information, customer service, data information and complaint handling are provided consistently in German or English.

For each individual contract, the language version of these Terms and Conditions that was displayed to you during the ordering process and provided to you with the order confirmation is the version that applies.

B.3 Conclusion of the contract

The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order.

By submitting your order via the „order with obligation to pay“ button, you make a binding offer to conclude a purchase contract. You are bound by this offer for a period of five working days.

Receipt of your order is confirmed automatically by email without delay. This automatic acknowledgement of receipt serves solely to inform you that your order has arrived, in accordance with § 10 para. 2 ECG, and does not constitute acceptance of your offer.

The contract is concluded only once we expressly accept your order by way of a separate, non-automated order confirmation, or once we dispatch the goods to you. This applies irrespective of whether the purchase price has already been collected under the payment method you selected; the collection of the purchase price alone does not constitute acceptance.

If an ordered item is not immediately available, this does not prevent us from accepting your order. In such cases we will accept the order and inform you of the expected delivery date. Clause B.7 applies accordingly.

We reserve the right not to accept an offer, in particular if an item is permanently unavailable or if there is an obvious pricing or display error. In such cases we will inform you promptly and refund any payments already made in full and without delay.

If, within five working days, we have neither accepted your offer nor notified you of an expected delivery date, you are no longer bound by your order. In this case we will refund any payments already made in full and without delay. You are of course free to inform us at any time that you wish to maintain your order.

B.4 Prices

All prices stated in the online shop are final prices and include statutory value added tax. The price displayed in the shop at the time of your order applies. Subsequent price changes have no effect on contracts already concluded.

Shipping costs are shown separately during the ordering process before your order is submitted. Shipping costs stated for deliveries to consumers within the EU include all duties and charges (Incoterms: DDP). Invoicing is in euro.

For deliveries to countries outside the EU, customs duties, import VAT and other import charges may apply. These are payable by the recipient directly to the competent authority and are not borne by us.

Discounts we grant to specific groups of persons, for example members of public authorities, emergency services or the armed forces, require that the corresponding entitlement actually exists at the time of the order. We are entitled to request proof of entitlement. If it emerges that no entitlement existed, we are entitled to subsequently charge the difference to the regular selling price.

B.5 Payment terms, late payment

The payment methods available are shown to you during the ordering process before your order is submitted. Payments are deemed to have been made at the time they are credited to our business account.

In the event of late payment we are entitled to charge default interest at the statutory rate (§ 1000 para. 1 of the Austrian Civil Code, ABGB).

Not every payment method is available for every order. We reserve the right to exclude individual payment methods in a given case, in particular depending on the order value, the delivery country or the outcome of a credit assessment carried out by the respective payment service provider, and to refer you to the other payment methods available in such cases.

You are entitled to set off counterclaims to the extent that these are undisputed, have been established by a court or acknowledged by us, or are legally connected to our claim, and in the event of our insolvency (§ 6 para. 1 no. 8 of the Austrian Consumer Protection Act, KSchG). You are entitled to a right of retention in accordance with the statutory provisions.

Any charges incurred for a bank transfer from outside the EU/EEA are to be borne by the person making the payment and are not assumed by the payee.

If you select the payment method „purchase on account“, please also observe these additional terms and conditions.

Reminder and debt collection costs

In the event of late payment you are obliged to reimburse the reminder and debt collection costs we incur, to the extent that these are necessary for the appropriate pursuit of the claim and reasonably proportionate to the amount claimed (§ 1333 para. 2 ABGB). Any debt collection costs are capped at the rates set out in the Austrian regulation on maximum fees payable to debt collection agencies.

Withdrawal in the event of late payment

If you are in default with a payment, we are entitled to withhold outstanding deliveries and to set a reasonable additional period for payment. Once this period has expired without result, we may withdraw from the contract, provided it has not yet been fully performed by both parties. The same applies if insolvency proceedings are opened over your assets or such proceedings are dismissed for lack of assets.

B.6 Delivery, transport and passing of risk

Current shipping costs are available at the following link: Shipping & Payment

Transport and delivery of goods within Austria is generally handled by our delivery partner Österreichische Post AG. Deliveries to consumers outside Austria are transported by UPS, GLS, DHL or FedEx depending on the country and parcel weight, unless another carrier is stated.

Where goods are shipped to consumers, the risk of loss of or damage to the goods passes to you only once you, or a third party designated by you who is not the carrier, have taken possession of the goods.

We are entitled to make partial deliveries to the extent that these are reasonable for you. No additional shipping costs arise for you as a result.

Please ensure that the delivery address you provide is correct and complete. If a consignment cannot be delivered because the address was stated incorrectly or incompletely, or because the consignment is not collected within the period set by the delivery service, and you do not declare withdrawal from the contract, we are entitled to charge the return shipping costs actually incurred by us. If you declare withdrawal from the contract, clauses B.8 to B.11 apply exclusively.

B.7 Delivery period

Delivery is generally made within one working day of conclusion of the contract, and in any event within 30 days of conclusion of the contract, unless a different delivery period has expressly been agreed.

For items with longer procurement times, in particular pre-orders and seasonal goods, we state the expected delivery period separately for the respective item and during the ordering process before your order is submitted. This statement constitutes the agreed delivery period and replaces the 30-day period. If you order such an item together with goods available for immediate delivery, please let us know whether you would like a partial delivery.

Should delivery be delayed beyond this, we will inform you without delay once the delay becomes known and provide you with a new expected date. In this case you may withdraw from the contract at any time; we will refund any payments already made in full and without delay.

If we are in default with delivery, you may set us a reasonable additional period and, once this has expired without result, withdraw from the contract. If compliance with the delivery date is essential, or if we have definitively refused delivery, withdrawal is also possible without setting an additional period.

B.8 Right of withdrawal

As a consumer you have the right to withdraw from a distance contract or a contract concluded away from our business premises within 14 days without giving any reason. The full withdrawal instructions can be found below under clause B.9.

Exceptions to the right of withdrawal

Pursuant to § 18 of the Austrian Distance and Off-Premises Transactions Act (FAGG), there is no right of withdrawal for contracts concerning, among others:

• Goods made to the customer's specifications or clearly personalised. This includes in particular individually printed, embroidered, engraved or configured items such as name tapes, custom patches, engravings, configured berets and comparable custom-made items, as well as items that we do not carry in our standard range and that we have procured separately solely at your individual request.
• Sealed goods which are not suitable for return for reasons of health protection or hygiene, where the seal has been removed after delivery.
• Newspapers, periodicals, magazines and books, with the exception of subscription contracts.
• Goods which, after delivery, have by their nature been inseparably mixed with other items.

If you order an item for which no right of withdrawal exists, we will notify you of this separately during the ordering process.

B.9 Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day

• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods;
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods, in the case of multiple goods ordered in one order and delivered separately;
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or piece, in the case of goods consisting of multiple lots or pieces;
• on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first of the goods, in the case of a contract for the regular delivery of goods during a defined period of time.

To exercise your right of withdrawal, you must inform us

wekk handels gmbh
Altmannsdorfer Strasse 86
1120 Vienna
Austria
Telephone: +43 50 678 0
Email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form set out below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To
wekk handels gmbh
Altmannsdorfer Strasse 86
1120 Vienna
Austria
Email: customercare(at)steinadler.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)

_______________________________________________

Ordered on (*) / received on (*)

_______________________________________________

Name of consumer(s)

_______________________________________________

Address of consumer(s)

_______________________________________________

Signature of consumer(s) (only if this form is notified on paper)

_______________________________________________

Date

_______________________________________________

(*) Delete as appropriate.

B.10 Compensation for diminished value where use exceeds inspection

You may inspect and use the goods you have ordered to the extent necessary to establish their nature, characteristics and functioning, that is, in the same way as would be possible in a retail store. Use going beyond this is not covered by this right of inspection.

If handling of the goods that was not necessary for inspection results in a diminished value, you are obliged to compensate us for that loss in value (§ 16 FAGG). We reserve the right to set off this amount against your claim for reimbursement.

Examples of use going beyond inspection include in particular:

• footwear worn outdoors, evident from soiled or worn soles
• soiled clothing, clothing carrying odours, or clothing that has been washed
• used or worn tools and knives
• equipment showing signs of actual field use

Protective films, labels, tags and the original packaging may only be removed to the extent that this is actually necessary in order to inspect the goods. If the original packaging, labels or tags are missing when the goods are returned and the goods can therefore no longer be sold as new, we will take this into account when assessing the diminished value.

We assess the compensation on the basis of the loss in value actually incurred in the individual case, in particular on the basis of the resale proceeds still achievable, and will disclose the calculation to you on request.

B.11 Returns

You bear the direct costs of returning the goods. Costs of consignments sent to us carriage forward will be passed on to you accordingly and, where applicable, deducted from the reimbursement.

Summary of the withdrawal procedure for contracts concluded at a distance (internet, telephone, email, etc.)

• Use of the model withdrawal form, or a withdrawal statement in any other unequivocal form
• Sending the statement within the 14-day withdrawal period
• Sending the goods within 14 days of submitting the withdrawal statement
• Return shipping costs are borne by the consumer
• Reimbursement of payments received within 14 days of receipt of the withdrawal statement
• Reimbursement may be withheld until the goods have been received or the consumer has supplied evidence of having sent them back, whichever is the earliest

B.12 Statutory warranty

The statutory warranty provisions apply, in particular the Austrian Consumer Warranty Act (VGG) and §§ 922 et seq. ABGB.

We are liable for ensuring that the goods delivered are free of defects at the time of handover. For movable goods the warranty period is two years from handover. Warranty claims become time-barred three months after that period expires.

If a defect becomes apparent within twelve months of handover, it is presumed to have existed already at the time of handover. The burden of proving otherwise lies with us.

For goods with digital elements, we provide the updates required to maintain conformity with the contract for the period prescribed by law and inform you accordingly.

For second-hand goods the warranty period may be shortened to one year. Such a reduction applies only if it has been expressly and individually negotiated with you and you have been informed of it separately. Without such an express agreement, the two-year period applies to second-hand goods as well.

Any manufacturer's guarantee exists independently of the statutory warranty and does not limit it. Where a manufacturer's guarantee is offered, its terms will be made available to you in the product description or together with the goods.

B.13 Damages

We are liable to you without limitation for damage arising from injury to life, body or health, for damage based on intent or gross negligence, and under the provisions of the Austrian Product Liability Act.

In the event of a slightly negligent breach of material contractual obligations, our liability is limited in amount to the damage typically foreseeable at the time the contract was concluded. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely.

Liability for slight negligence is otherwise excluded.

B.14 Product liability

The provisions of the Austrian Product Liability Act remain unaffected.

B.15 Retention of title

The goods delivered remain our property until payment has been made in full. Asserting the retention of title constitutes withdrawal from the contract only if this is expressly declared.

B.16 Place of performance

The place of performance is Vienna.

B.17 Changes to contact details

Please notify us of any changes to your residential or business address and your email address for as long as the underlying transaction has not been fully performed by both parties, so that we can reliably reach you.

B.18 Copyright

Plans, sketches, technical documents, samples, catalogues, brochures, illustrations, product photographs and product texts remain at all times our intellectual property. Any use, reproduction or exploitation without our consent is not permitted.

B.19 Minor deviations

Product images are for illustration purposes. Minor deviations in colour rendering or detailing compared with the image may be technically unavoidable and do not in themselves constitute a defect, provided the goods have the agreed characteristics and those ordinarily expected. Your statutory warranty rights remain unaffected.

B.20 Governing law and place of jurisdiction

Austrian law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you have your habitual residence in another Member State of the European Union, the mandatory consumer protection provisions of the law of your country of residence remain unaffected by this choice of law (Art. 6 para. 2 Rome I Regulation).

Actions against consumers may be brought exclusively before the court of the consumer's domicile, habitual residence or place of employment (§ 14 KSchG and Art. 18 Brussels I Regulation (recast) respectively). You may bring an action against us either at our registered office or at the court of your own domicile.

B.21 Alternative dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

We will of course endeavour to resolve any complaint directly and straightforwardly with you. Please contact us at [email protected].

B.22 Force majeure

Events of force majeure which make delivery substantially more difficult or impossible for us entitle us to postpone performance for the duration of the impediment plus a reasonable start-up period. Force majeure includes in particular natural disasters, war, terrorist attacks, official measures, epidemics, shortages of energy and raw materials, industrial action and significant operational disruptions for which we are not responsible.

We will inform you without delay of the occurrence and expected duration of any such impediment. If it lasts longer than six weeks, both you and we are entitled to withdraw from the contract. In this case we will refund any payments already made in full and without delay. No further claims arise on either side in such cases.

B.23 Final provisions

Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the applicable statutory rule.

This section applies exclusively to contracts with customers who are not consumers within the meaning of the Austrian Consumer Protection Act, and to legal entities under public law. It supplements and modifies Section B; in the event of any conflict, the provisions below take precedence. In all other respects Section B applies unchanged.

C.1 Scope

We do not accept any conflicting or deviating terms of the customer unless we have expressly agreed to their application in writing. Acts of performance on our part do not constitute consent to deviating terms. These Terms and Conditions also apply as a framework agreement to all further transactions between the contracting parties.

C.2 No right of withdrawal

Clauses B.8 to B.11 (right of withdrawal, withdrawal instructions, compensation for diminished value and returns) and clause B.21 (alternative dispute resolution) do not apply. Business customers have no statutory right of withdrawal in distance selling. Returns are accepted solely as a gesture of goodwill and require our prior written consent.

C.3 Offers and acceptance

Where offers are addressed to us, the offeror is bound by them for a reasonable period, but at least for five working days from receipt of the offer. The rule in clause B.3, under which the customer is no longer bound after five working days without acceptance or notification of a delivery date, does not apply.

C.4 Payment, default and set-off

Unless otherwise agreed, our claims are payable by advance payment concurrently with handover of the goods. Cash discounts require a separate agreement; in the event of late payment, including partial payments, any cash discount arrangements cease to apply.

In the event of late payment, default interest is charged at 9.2 percentage points above the base rate (§ 456 UGB).

Set-off against disputed counterclaims that have not been established by a court is excluded. In the case of a justified complaint, and except in cases of rescission, the customer is entitled to withhold only a reasonable portion of the gross invoice amount, not the entire amount.

In the event of late payment, default of acceptance, insolvency of the customer or dismissal of insolvency proceedings for lack of assets, we are entitled to withdraw from the contract without setting an additional period, provided it has not yet been fully performed by both parties, and are released from all further obligations to perform and deliver. Alternatively, we may demand advance payments or security.

If the customer withdraws from the contract without being entitled to do so, or seeks its cancellation, we may choose either to insist on performance of the contract or to consent to its cancellation. In the latter case the customer is obliged, at our option, to pay liquidated damages amounting to 15 % of the gross invoice amount or the damage actually incurred.

C.5 Passing of risk, partial delivery and supply to us

By way of derogation from clause B.6, the risk of accidental loss and accidental deterioration passes to the customer as soon as the goods are handed over to the carrier, forwarding agent or other person designated to carry out the shipment (§ 429 UGB). This also applies to carriage-paid deliveries.

We are entitled to make partial deliveries and to invoice them separately.

Our delivery obligation is subject to correct and timely supply to us by our own suppliers. This applies only where we have concluded a matching covering transaction and are not responsible for the failure of supply. In such cases we will inform the customer without delay and refund any payments already made in full and without delay.

C.6 Price adjustment for long delivery periods

Where more than four months lie between conclusion of the contract and the agreed delivery date, we are entitled to adjust the agreed price to the extent that our purchase, freight, customs or duty costs for the goods concerned have demonstrably changed after conclusion of the contract. We will inform the customer of any such adjustment without delay. If the increase exceeds 5 % of the agreed price, the customer is entitled to withdraw from the contract within 14 days of receipt of the notification.

C.7 Minor changes to performance

Minor changes to our performance or delivery obligation, or changes that are otherwise reasonable, are deemed approved in advance. This applies in particular to deviations inherent in the goods with regard to dimensions, colours and equipment details, as well as to deviations between the product photograph and the actual product.

C.8 Inspection, warranty and damages

The customer shall inspect the goods without delay upon receipt and give notice of defects without delay, but at the latest within seven working days, in writing (§ 377 UGB). Otherwise the goods are deemed approved.

The provisions of the Austrian Consumer Warranty Act do not apply. Clause B.12 does not apply. By way of derogation, the warranty period is one year from handover of the goods. The presumption of defectiveness under § 924 ABGB is excluded; the customer must prove that the defect existed at the time of handover.

Claims for damages are entirely excluded in cases of slight negligence. The injured party must prove the existence of slight or gross negligence. The limitation period for claims for damages is three years from the passing of risk. Compensation for consequential damage, lost profit and pure financial loss is excluded.

Recourse claims within the meaning of § 12 of the Austrian Product Liability Act are excluded unless the party entitled to recourse proves that the defect was caused within our sphere and was culpably brought about at least by gross negligence.

C.9 Extended retention of title and assignment of claims

In addition to clause B.15, the following applies: where goods are taken back, we are entitled to charge transport and handling costs incurred. In the event of third-party access to goods subject to retention of title, in particular by way of attachment, the customer undertakes to point out our ownership and to notify us without delay. The customer bears the full risk in respect of the goods subject to retention of title, in particular the risk of destruction, loss or deterioration.

The customer hereby assigns to us, by way of payment, its claims against third parties arising from the sale or processing of our goods, until our claims have been paid in full. On request, the customer shall name its own customers to us and notify them of the assignment in good time. The assignment is to be recorded in the customer's business records, in particular in the open items list, and made apparent on delivery notes and invoices. If the customer is in default of payment, sale proceeds received by the customer are to be kept separate and are held by the customer in our name only. Any claims against an insurer are hereby assigned to us within the limits of § 15 of the Austrian Insurance Contract Act.

Claims against us may not be assigned without our express consent.

C.10 Written form and language version

There are no verbal side agreements. Amendments and additions to these terms, and any other agreements deviating from the contents of the contract, require written form or confirmation in text form in order to be effective. This also applies to any waiver of this formal requirement.

These Terms and Conditions are available in German and English. In the event of any discrepancy between the language versions, the German version shall prevail.

C.11 Governing law and place of jurisdiction

Austrian law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The reservation in favour of mandatory consumer protection provisions contained in clause B.20 does not apply.

The court having subject-matter jurisdiction for 1120 Vienna shall have exclusive jurisdiction over all disputes arising from or in connection with this contract.

Protecting your personal data is important to us. Below we inform you which data we process, for what purpose and on what legal basis.

D.1 Controller

wekk handels gmbh
Altmannsdorfer Strasse 86, 1120 Vienna, Austria
Telephone: +43 50 678 0
Email: [email protected]

We have not appointed a data protection officer, as the statutory conditions for doing so are not met.

D.2 Processing when visiting the website

Each time our website is accessed, the web server automatically stores data in a log file:

• IP address of the accessing device
• date and time of access
• name and URL of the file retrieved
• volume of data transferred
• browser type and version used
• operating system used
• referrer URL, i.e. the page visited previously
• browser language setting

Purpose: provision and stability of the website, ensuring system security, defending against attacks and error analysis.

Legal basis: Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the technically error-free and secure operation of the website.

Retention period: server logs are deleted after 14 days.

D.3 Processing for orders and customer accounts

We receive personal data through your visit to one of our stores, through an order or registration in our online shop, or when you contact us. In doing so we process:

• first and last name
• email address
• telephone number
• billing and delivery address (street, postcode, city, country)
• order and payment data
• for customer accounts: access data and order history
• where applicable, details of entitlement to public-sector discounts

Purposes and legal bases:

• Order processing, shipping, customer account: Art. 6 para. 1 lit. b GDPR (performance of a contract)
• Returns, exchanges, warranty, repairs: Art. 6 para. 1 lit. b GDPR
• Invoicing and retention for tax purposes: Art. 6 para. 1 lit. c GDPR (legal obligation)
• Fraud prevention and receivables management: Art. 6 para. 1 lit. f GDPR
• Newsletter distribution: Art. 6 para. 1 lit. a GDPR (consent)
• Reach measurement and marketing: Art. 6 para. 1 lit. a GDPR (consent via the cookie banner)

Retention period: we retain order, invoice and accounting data for seven years due to the statutory retention obligations under § 132 of the Austrian Federal Fiscal Code (BAO) and § 212 UGB. Customer account data is stored for the duration of the existing customer account; after its deletion the data is removed unless a retention obligation applies.

Automated decision-making, including profiling, within the meaning of Art. 22 GDPR does not take place.

D.4 Recipients and processors

Data is transferred to third parties exclusively in encrypted form and only to the extent necessary for the performance of the contract or required by law. Recipients include in particular:

• Shipping service providers: Österreichische Post AG, UPS, GLS, DHL, FedEx
• Payment service providers, depending on the payment method selected: PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg) for payments via PayPal, Unzer for purchase on account and eps bank transfer, and Viveum for credit card payments
• IT service providers: hosting, backup and maintenance providers on the basis of data processing agreements pursuant to Art. 28 GDPR
• Tax advisors and auditors to the extent required by law
• Google Ireland Limited in connection with the services described under D.6, provided you have given your consent

We transfer to the payment service providers the data required for payment processing, in particular name, billing address, email address and invoice amount. These providers process this data as independent controllers; their privacy policies apply in addition. Payment details such as full credit card numbers are collected exclusively by the respective provider and are not disclosed to us.

If you select the payment method „purchase on account“, please also observe this additional privacy notice.

D.5 Use of cookies

We use cookies on our website. These are small text files created by your web browser and stored on your device.

Technically necessary cookies

These cookies enable the basic functions of our shop, such as logging in to your customer account, the shopping basket and storing your cookie selection. Without them the shop cannot be used.
Legal basis: Art. 6 para. 1 lit. f GDPR and § 165 para. 3 of the Austrian Telecommunications Act 2021 (TKG 2021).

Statistics and marketing cookies

We only use these cookies if you have expressly consented via the cookie banner. You can prevent their use through the cookie selection without any restrictions on our website being expected.
Legal basis: Art. 6 para. 1 lit. a GDPR.

The storage period of the individual cookies varies and ranges from the duration of the browser session up to 24 months. A detailed list of the cookies used, with provider, purpose and lifetime, can be found in the cookie settings.

Changing your cookie settings

You can withdraw your consent at any time with effect for the future. Withdrawal is just as easy as giving consent; the lawfulness of processing carried out up to the point of withdrawal remains unaffected.
Adjust cookie settings

D.6 Google Analytics, Google Tag Manager and Google Ads

In order to continuously optimise our website and tailor it to actual needs, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies and similar technologies to evaluate the use of our website. The data processed includes, among other things:

• a randomly assigned user identifier (client ID)
• your truncated IP address
• pages accessed and time spent on them
• browser type and version used
• operating system used
• referrer URL (the website from which you came to us)
• times of page requests and approximate location

We expressly point out that this may constitute personal data. Complete anonymisation does not take place.

Purpose: analysis and optimisation of the use of our online shop.
Legal basis: Art. 6 para. 1 lit. a GDPR. Processing takes place exclusively following your consent via the cookie banner.

Transfer to third countries: a transfer of data to Google LLC in the USA cannot be ruled out. Google LLC is certified under the EU-US Data Privacy Framework; the transfer takes place on the basis of an adequacy decision of the European Commission (Art. 45 GDPR) and, in addition, on the basis of standard contractual clauses (Art. 46 para. 2 lit. c GDPR). Despite these measures, access by US authorities cannot be entirely excluded.

Retention period: user-related data stored in Google Analytics is deleted automatically after 14 months.

We use Google Tag Manager, provided by Google Ireland Limited, to integrate and manage tags. The Tag Manager itself does not set cookies and does not collect personal data; it serves solely to manage other services. Tags are only triggered to the extent that you have consented to the relevant category.

We use Google Ads conversion tracking to measure the success of our advertisements. After a click on one of our ads, a cookie is set which allows a subsequent purchase to be attributed to the ad. We receive aggregated statistics from this, not information identifying individual users. The above statements on transfers to third countries apply accordingly.

Further information on data processing by Google can be found at policies.google.com/privacy.

D.7 Newsletter

Registration for our newsletter takes place exclusively with your express consent using the double opt-in procedure. For this purpose we process your email address and the date of registration and confirmation.

Legal basis: Art. 6 para. 1 lit. a GDPR.

You may unsubscribe from the newsletter at any time by clicking „unsubscribe“ at the end of any newsletter email or by sending a message to our customer service. The lawfulness of processing carried out up to the point of withdrawal remains unaffected.

D.8 Customer reviews

If you submit a review, we publish it stating your first name and your location. Submission is voluntary.

Legal basis: Art. 6 para. 1 lit. a GDPR. You may request deletion of your review at any time.

D.9 Social media profiles

We maintain profiles on various social networks. When you access these profiles, the privacy policies of the respective provider apply. Only linked icons are embedded on our website; data is transferred to the providers only once you actively click one of these links.

We do not use any social network tracking pixels on our website.

D.10 External links

This website contains links to other websites and social media sites. If you click such a link leading to a third-party website, please note that these websites have their own privacy policies. Please review the privacy policies when using these websites, as we accept no responsibility or liability of any kind for third-party websites.

D.11 Your rights

Under the GDPR you have the following rights:

• access to the data processed about you (Art. 15)
• rectification of inaccurate data (Art. 16)
• erasure (Art. 17)
• restriction of processing (Art. 18)
• data portability (Art. 20)
• objection to processing based on legitimate interests (Art. 21)
• withdrawal of consent given, with effect for the future (Art. 7 para. 3)

A list of the data stored about you, specifically your previous orders including delivery addresses and all account transactions, can be viewed online at any time in your customer account.

To exercise your rights, please contact [email protected] or write to our postal address stated above.

Right to lodge a complaint

If you believe that the processing of your data infringes data protection law, you may lodge a complaint with the supervisory authority. In Austria this is the

Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42, 1030 Vienna
Telephone: +43 1 52 152-0
Email: [email protected]
Web: www.dsb.gv.at

D.12 Necessity of providing data

Providing your data is in part required by law, for example under tax law, or arises from contractual necessities. Without your name, address, email address and payment details we cannot process your order.

D.13 Changes to this privacy information

We will amend this privacy information if our processing activities or the legal framework change. The version published on this page applies at any given time.